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Have you lost contact with members of your family? Are you looking for information about your loved ones? Since the escalation of the armed conflict between the Russian Federation and Ukraine in February 2022, thousands of families have been torn apart and are anxiously awaiting news of relatives they have lost touch with.
The Central Tracing Agency (CTA) Bureau for the international armed conflict between the Russian Federation and Ukraine aims at preventing disappearances and alleviating the suffering of families who remain without news of their loved ones, either because they have been captured, killed or because they fled their homes and have lost contact.
Searching for missing and separated family members is an obligation for all parties to an armed conflict. The CTA Bureau supports families to get answers about the fate and whereabout of their loved ones. It also acts as a neutral intermediary between Russia and Ukraine, collecting, analyzing, safeguarding and transmitting information, from one party to the other, on military personnel and civilians who have fallen in the hands of the enemy. It strives to ensure they are accounted for and retain family links.
Based in Geneva (Switzerland), the CTA Bureau comprises of a multidisciplinary team of experts in fields such as family links, data management and analysis, and forensics. It works in close cooperation with Red Cross and Red Crescent partners around the world to ensure proximity with families and enhance efficiency.
Highlights (as of the end of June 2025)
WHO TO CONTACT
If you are looking for a family member, you can:
Fill this online form in English, Ukrainian or Russian.
Contact the nearest National Red Cross Red Crescent society
| Ukrainian Red Cross Society: | Russian Red Cross: |
| 0 800 332 656 | +7 800 234 07 07 |
| rfl@redcross.org.ua | rfl@redcross.ru |
| Country | Phone number | Email address |
| French Red Cross | +33 1 44 43 12 60 | Send email |
| German Red Cross | +49 (0) 30 854 04 300 | Send email |
| Italian Red Cross | +39 06 55100561 | Send email |
| Polish Red Cross | +48 22 326-12-61 | Send email |
| Romanian Red Cross | + 40 748 185 711 | Send email |
| Slovak Red Cross | +421 911 745 956 | Send email |
| Swiss Red Cross | +41 58 400 43 80 | Send email |
For any other country, you will find Red Cross Red Crescent national societies' contact details in our family links directory.
Call the ICRC
In Ukraine: 0 800 300 155 (toll-free number)
In Russia: 8 800-600 92 69 (toll-free number) or +7 495 626 54 26
You can also come to our offices in Ukraine, the Russian Federation or Geneva (Switzerland):
Central Tracing Agency Bureau
19 Avenue de la Paix
1202 Geneva
Switzerland
For any other request, you can contact us at ctabureau@icrc.org
Please, note that all our services are free.
